Swanntech | Faq
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FAQ

Should I install software?

Absolutely not, no third party installation is needed. Swanntech is a 100% web based trading platform.

Where can I view my transaction history?

All your deposits, withdrawals and portfolio history can be viewed in the My Account section. Just login to your account and select the information you wish to view.

Where can I view the precise trading hours of each asset?

All the assets description, expiry dates and symbol are presented in the “Asset index” section located at the bottom of the page.

What is the time shown on this site?

The time is set at GMT +0 and it’s synchronized with the market time.

Colours of the rates on the trading plaform

Green indicates a higher rate than the previous trading day’s closing level. Red indicates a lower rate than the previous trading day’s closing level.

What is an Underlying Asset?

Underlying assets are financial instruments, available on our platforms. They are classified under labels such as commodities (which includes gold, platinum), currency pairs (including EUR/USD), indices (NASDAQ, FTSE) and stocks  (Microsoft, Nike and Coca Cola).

What is a CFD?

CFD trading is a financial opportunity that offers investors a fixed price and a fixed return. CFDs are also known as fixed or digital Options and are traded only on the internet.

Can I get a demo account?

Swanntech does not provide a demo account, the demo account is just a test account. Instead we provide a risk free account which allows you to trade without losing money.

How can I register?

Registration is extremely simple:
1. Click on “Open Account” on the home page.
2. Fill in the mandatory details.
3. Submit the form.
4. You will receive a welcome e-mail with a verification link. Confirm by clicking the link provided.
5. You’re done. Welcome to Swanntech.co.uk!

I have problems with the registration process. What should I do?

Do not hesitate to contact us by phone or email if you have any doubts or question. You can send us a mail on [email protected] or visit our contact us page.

Are payouts taxable?

Traders are responsible for their taxation liabilities, if any, at their place of residence. For more information, Contact us here.

How secure is trading with Swanntech?

For us, your financial security is primordial. Our Platform is SSL certified and all our clients’ funds are kept in segregated accounts. Read more here. If you have any queries concerning our security system, do not hesitate to contact us.

What currency can I use for trading?

You can open your account in GBP. Please note that once your currency is set you cannot change it to another one.

Do I have to deposit money for registration?

No. You do not need to deposit money for registration. Swanntech doesn’t require your credit card details upon registration.

What is the registration fee?

No registration fee is needed with Swanntech.

What is a Risk-Free account?

When upgrading to accounts with high value, you are instantly eligible to additional bonuses.
For instance, when switching from the Basic account to the Platinum account, you are instantly entitled to receive bonuses depending on your account resistance.

Why I need to submit compliance documents?

It forms part of the compliance obligations to protect our traders’ funds and prevent fraud. See our compliance page here

What is the minimum deposit amount?

The minimum deposit is of 250 GBP, depending on the currency you chose to open your account with. However, Swanntech provides different account types to suit your financial needs.

What is the maximum deposit amount?

It depends on the deposit method.
1. Credit card – 25,000 GBP
2. Wire Transfer- Unlimited
3. E-Wallets- Depending on your provider. (E.g. CashU, Neteller etc…)

What is the minimum withdrawal amount?

The minimum withdrawal amount is 100 GBP  (depending on the currency). Let’s say that if you live in the UK, the minimum withdrawal amount will be 100 pounds sterling.

What is a Swift Code?

A SWIFT code is the unique identification code of a particular bank. It is used when transferring money between banks. Your bank will have its own SWIFT code. If the SWIFT code comprises of only eight digits, you will have to insert XXX at the end.

How can I cancel a withdrawal?

To cancel withdrawals please contact one of our dedicated Account Managers by phone, or by leaving your details on [email protected] You can even go to our Contact Us page here.

How can I withdraw money from my account?

You can withdraw money from your account by either credit card (in case you deposited money with credit card) or wire transfer.

Deposit & Withdrawal Procedure

Swanntech allows traders to deposit and withdraw money by using a wide range of online payment methods such as Credit cards, bank wire or alternative online deposits. There are several criteria to consider prior making a deposit or withdrawal. Click here to have additional information regarding deposit and withdrawal procedures.

If you have any questions in regard to this policy please feel free to contact us via our live chat, email or phone or drop us a line on our contact us page.

We look forward to assist you in all your trading endeavors.

Bonus Policy

Swanntech.co.uk offers a wide range of attractive reward features to both new and regular customers. Bonuses and other offers form part of Swanntech’s promotional program.

Traders benefiting from any bonus are required to execute trades to the value of thirty times the initial bonus fund. This stipulation must be fully met and fulfilled in order to withdraw any funds.

For more information regarding the bonus terms and conditions, please click here.

What web browser should I use on Swanntech?

We recommend you to use Mozilla Firefox and Google Chrome.

What is the auto trading robot?

It is an automated robot designed to help CFD traders yield higher return on their investment. Click here to view our Auto Trading Page

How can I trade?

To invest, you must choose between “call” or “put” options for a given underlying asset. Clicking on the call/put button will open an investment sheet in the same box, where you will be requested to enter the amount of the investment and to approve execution. The selection may be cancelled at any time before approval of the transaction. Please note that the rate keeps updating on the investment sheet.

What return will I get if an option expires out of the money?

Swanntech does not provide any insurance or refund for out-of-the-money trades. However, traders can benefit from the Option Builder tool with insurance when using the Auto Trading Robot.

What are the rates displayed in the trading boxes?

Rates are the quoted prices of the underlying assets. The rate is a live feed directly received from Reuters and is calculated by (Bid+Ask)/2. This formula calculates the spread between the highest price that a buyer is willing to pay for a particular asset and the lowest price at which a seller is willing to sell the asset.

What is the expiration rate?

The expiration rate, is the rate which an option expires at the end of a trade.

What is the expiration time?

The expiration time is the time and date at which an option expires.

Why do the rates continue to change before I make a decision?

Markets are dynamic and change all the time. The fluctuations in the market, that is, in currency rates and in other parameters, affect our fully automated pricing engine. This is why rates and premiums may change all the time.

Why am I not able to make a trade?

1. All our assets are available during market trading hours. Outside the market trading hours, the assets will not be displayed on Swanntech’s platform.

2. Also, if you fail to provide your compliance documents, you will not be able to execute any trade. Read more about compliance here.

3. Another reason could involve a lack of sufficient funds in your account.

4. If none of the above answers your question, please contact us via email at: [email protected] or through our customer service phone numbers in your region.

What is Rollover?

Rollover is a powerful stop loss strategy that allows you to postpone the expiry of your option.  When the market disagrees with you, that is – when it looks as though your prediction is not going to be on target by the upcoming expiry date, activate Rollover with the click of a button. This gives you another opportunity to close in the money.

Rollover Benefits:
•    Postpone the option’s expiry time
•    Utilize a powerful stop loss strategy
•    Get 30% higher returns when your option expires in the money for an added 30% investment
•    Turn loss into gain with time on your side
•    The Roll over is available up to 10 minutes before the Expiry

 

Per each particular option Rollover can be applied only once.

*Rollover feature is not available for the end of the day trade.

What is Double Up?

If you are close to your expiry time, and you think that the direction you predicted is on a roll, then you have the chance to “do it again” by clicking on Double Up.  By doing this, you can create a new trade with the same conditions, for the current price of the asset. In a nutshell, when things look good, Double Up gives you the opportunity to increase your investment and thus, double your profits.

Double Up Benefits:
•    Increase your investment on open positions
•    Make double the profit on expiry

•    Immediately capitalize on a strong position

What is a Call Option?

An option that provides the holder with a profit when the underlying asset rises in price compared with the level it was purchased at. In the event that the option expires exactly at the same price, the full original investment amount will be returned to the investor.

What is a Put Option?

An option contract giving the owner the right, to sell a specified amount of a underlying asset. In the event that the option expires at exactly the same price, the full original investment amount will be returned to the investor.

What is the maximum trading amount?

It depends on the type of trading tool that you are using. For example, the maximum investment amount for the classic CFD is £3000 while for the speed option, it is £500.

Why I need to submit compliance documents?

It forms part of the compliance obligations to protect our traders’ funds and prevent fraud. See our compliance page here

What are the compliance documents?
They are the documents that the Anti-money Laundering (AML) requires in order to combat fraud and secure your funds. They require documents such as:
• Proof of Identity
• Proof of Address
• Proof of Payment
• Deposit Confirmation Form
Why is my account blocked?
It can be blocked if we do not receive your compliance documents. Contact us for more
What should I do if I have forgotten my password?

To retrieve your Password, click on the “Forgot Password” text under the Login Button and fill in your details. After that, you will receive an email whereby which you will be able to change your password.

How can I update my personal details?

You can update the information in My Account > Personal Details or contact us by email at [email protected]

How can I contact you?

• You can contact us on our telephone line, please check the upper part of the website where you will see a list of contact numbers.

• You can also get in touch on our live chat which is at the bottom of the website

• You can also leave your details and message on our Contact Us page

• Or you can simply send an email at [email protected]